Policy / Delivery
Shipping & Delivery
How orders move from confirmation to your table.
Last updated October 10, 2026
Where we ship
Glow & Grain currently offers shipping within the contiguous United States. Availability for Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses and P.O. boxes is not promised unless the option is shown during checkout.
Order processing and delivery estimates
Available shipping methods, charges and any delivery estimate are shown during checkout or in the order confirmation when available. Delivery estimates are not guarantees and can be affected by carrier operations, weather, address issues and other events outside our control.
Unless a different shipment estimate is clearly stated for an item or order, we expect to ship a complete order within the period required for U.S. mail, internet and telephone orders. If we cannot meet a stated or applicable shipment time, we will provide an update and the available option to accept the delay or cancel for a refund as required.
Tracking and address accuracy
When tracking is available, it is sent to the email address used at checkout. Customers are responsible for providing a complete, deliverable address. Contact us as soon as possible if an address needs correction; changes may not be possible after shipment.
Damage, loss or a wrong item
Inspect the shipment after delivery. If an item arrives damaged, appears lost after the carrier’s delivery process, or is different from what was ordered, contact [email protected] promptly with the order number and relevant photos. We will review the available replacement, refund or carrier-claim path.
Questions
Email [email protected] or call 970-587-1705. Our business correspondence address is 9110 E Nichols Ave, 1st Fl Ste 150, Centennial, CO 80112.