Returns & Refunds

Last updated October 10, 2026

30-day return window

You may request a return within 30 days after delivery. Contact us before sending anything back so we can confirm eligibility and provide the current return instructions.

Return condition

• Items should be unused, unwashed and in resalable condition.
• Return all pieces, accessories and original packaging that came with the set.
• Include proof of purchase or the Glow & Grain order number.
• Package fragile dinnerware securely for the return trip.

Return shipping

For a change-of-mind return, the customer is responsible for return shipping unless we state otherwise in the return authorization. If we confirm that an item arrived damaged, defective or incorrect, we will provide the appropriate resolution and return instructions.

Refunds

Approved refunds are issued to the original payment method after the returned merchandise is received and inspected. Your bank or payment provider may need additional time to post the credit. Original shipping charges are not refundable unless required by law or the return results from our confirmed error.

Items that cannot be returned

Used, washed, incomplete, personalized or final-sale items may be ineligible when that limitation was clearly disclosed before purchase. Gift cards and other nonreturnable items, if offered, are handled according to the terms shown at purchase. This policy does not limit rights that cannot be waived under applicable law.

Start a return

Email [email protected] with the order number, item and reason for return, or call 970-587-1705. Do not send merchandise to the business correspondence address without return instructions.