Policy / Data
Privacy Policy
What information the store uses and the choices available to you.
Last updated October 10, 2026
Information we collect
We collect information you provide when you place an order, create an account, contact us or request support. This may include your name, billing and shipping addresses, email address, phone number, order details and messages. Payment information is processed through the payment services available at checkout; Glow & Grain does not need to display your full payment card number to fulfill an order.
The site may also collect device, browser, IP address, cookie and activity information needed for security, cart operation, preferences, performance and store administration.
How we use information
- Process, fulfill and support orders.
- Provide account, cart and checkout functions.
- Respond to product, shipping, return and customer-service questions.
- Protect the site, customers and business from fraud, abuse and technical problems.
- Meet accounting, tax, legal and recordkeeping obligations.
- Improve the store based on operational and performance information.
Service providers and disclosures
Information may be shared with service providers that help operate the store, such as WordPress/WooCommerce hosting and commerce services, payment processors, shipping carriers, fraud-prevention providers and professional advisers. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transaction.
Cookies and store functions
Cookies and similar technologies may be used to keep the cart working, remember preferences, secure accounts and understand technical performance. Browser settings can limit cookies, but blocking necessary cookies may prevent cart, account or checkout functions from working.
Retention and security
We retain information for as long as reasonably needed for the purposes described above, including legal, tax, dispute and security needs. No online system can guarantee absolute security; we use reasonable measures appropriate to the store and the information handled.
Your privacy choices
Depending on where you live and whether applicable legal thresholds are met, you may have rights to request access, correction, deletion, portability or information about certain disclosures, and to appeal a decision. To make a request, email [email protected]. We may need information to verify the request and will not discriminate for exercising an applicable privacy right.
Children and changes
The store is not directed to children under 13. We may update this policy when store practices or legal requirements change; the updated date above shows the current posted version.
Contact
Glow & Grain
9110 E Nichols Ave, 1st Fl Ste 150
Centennial, CO 80112
[email protected]
970-587-1705